To our valued Wholesale and Retail clients and customers
We continue to monitor the COVID-19 situation and have been in contact with officials of health and government agencies. We are taking extra precautions beyond our normal practices to ensure both our employees, walk-in clients as well as our wholesale customers remain safe with products from Theory Labs.
We appreciate the important role we play in your business. Good manufacturing practices are already implemented within our ISO certified manufacturing facility which continues to ensure the absolute integrity of our products.
We are ensuring frequent hand washing and disinfectant cleaning of door handles and equipment used both in our warehouse, office space and front pick up area to include desks, computers, printers and phones etc.
We are being abundantly careful in keeping our employees healthy and have mandated that any team member with a fever or any symptoms of illness should stay away from our facility, and we would be respectful in asking that our customers do the same.
We would encourage all local retail clients to utilize the http://theorylabs.ca website to order product or to call us on the phone to place orders at 289-362-2686 so that we can have your order ready for pick up, reducing your time at our facility. All online orders can be paid by credit card or EMT, cash payments can still be made upon pick up.
We will continue to monitor and adjust our response based on the most current information available whether that be to close our retail front to the public outright and focus on getting our products to you through delivery channels or pickup only, or further precautionary measures as suggested or required.
We will continue to serve the vaping community if it is safe to do so – and will be on the side of extra caution when it is not clear. We will draw upon our values, experience, and the expertise of government agencies and scientific advice as we navigate this challenging time.
The health and well-being of our customers, communities and employees is of primary importance to us and will be the main consideration in all decisions and actions moving forward.
Thank you for your patience and understanding during this challenging time.